Customer & Relationship Management -- General

Get a 360-degree “whole customer view” of your contacts. Customer relationship management gives instant access throughout your organization to contact data, enabling you to maintain a deep knowledge of your contacts and facilitate collaboration between sales, service, and marketing teams.

Customer Relationship Management should give you anytime access to your customer information and history, enabling you to track past interaction (including service issues) and project future opportunities. You can streamline your sales and service processes and establish consistent and collaborative customer management.

Customer & Relationship Management -- GroupLink

GroupLink’s eSuite^® solution maintains a detailed history of all customer interaction. The history tab gives a complete view of everything happening with a specific lead from referral to sales to customer service. Salespeople and customer service personnel can add attachments, notes, and other annotations in this section, and view such information in context with everything that has transpired with a particular individual.

We deliver the comprehensive solution for the design, execution, and management of personalized marketing campaigns across all channels of customer interaction. The relationship management solution includes robust segmentation and list management capabilities to allow businesses to optimize their segmentation strategy based on any data in the enterprise.