Tap the Knowledge of Our Product Experts

When you purchase one (or more) of our products, remember, we're here to help you be successful. We pride ourselves in offering business solutions, rather than just products. Therefore, we have an entire staff of product experts, ready and able to help you succeed with your new GroupLink solution. For example, we offer product training at your site or ours. Our Training Services Team - can train your trainers or your entire staff. We also offer training at our headquarters or via Webinar link, over the internet.

Additionally, our Professional Services Organization - provides custom services and development. If you need an extra feature or a report or an import of your data into one of our products, our pro-services staff can do it. Let us help you glove fit your solutions to your exacting needs.

Lastly, our Product Support Team - is available to you 24 hours a day, 7 days a week (via our online helpdesk). They can help you with any questions or problems you may have while installing, configuring or using our products. If you have any questions, please give our support team a call, or log a helpdesk ticket directly on our website.

Leverage the Advantage of CCE^TM

GroupLink offers the only end-to-end Collaborative Customer Engagement (CCE) solutions built upon Linux and Novell technologies. GroupLink solutions produce powerful, rapid results for small to enterprise-sized organizations, while offering a complete end-to-end solution for customer engagement—including Leads Generation, Sales Force Automation, Customer Satisfaction, and HelpDesk solutions. GroupLink’s solutions can be deployed on Linux, NetWare, Microsoft or JAVA-based environments.

Sales Force Automation:
GroupLink’s Sales Force Automation software increases sales closure rates by easily identifying, managing, and reporting on current, future, and past opportunities. Sales teams can then leverage these opportunities in a consistent and focused way—every time!

Customer Satisfaction:
GroupLink offers customer satisfaction tools that sharpen team service by automating the support and service processes. This creates cross-sell and up-sell potential by increasing the sales force’s ability to respond to customers—ultimately resulting in increased customer loyalty.

HelpDesk:
GroupLink’s HelpDesk enables users to automate help desk functions using an Intranet or Extranet. HelpDesk’s Customer Support Center keeps everything running smoothly, while support teams easily stay on top of all the calls they face. GroupLink’s HelpDesk is browser-based and Linux / NetWare / Microsoft enabled and integrates seamlessly with GroupLink’s eReferrals and ContactWise.

Click for More: See additional Information about CCE