GroupLink HelpDesk for Novell, Linux and Windows

"Each time we make a change to a work order that comes in it shoots out an email through GroupWise and lets the user know where we stand. You wouldn't believe the feedback we got on that; it's real positive, and everyone likes the fact that they know what's going on."

-Mike Baione, College of Southern Maryland

"This (eHD) has changed our technology department from the bad guys to the guys they (end users) love to see coming."

Dianne Dripps, Pulaski County Schools

"The end user generates profits for our organizations by serving the customer. In a similar way IT staff members generate profits for our organizations by serving the end user"

Phil Karen, Novell Product Manager

"The ticket submission form is simple to use and so easy to manage. We can make adjustments to the form on the fly. End users are updated on their requests as we work on them via email with the click of a button. They can also login to their own help desk page to see their updates if they like."

-Robert Daczewitz, Technology Coordinator for Spearfish School District

"everything HelpDesk is the number one help desk solution on planet earth"

-Norm O'Neal, President Novell User Group of Indiana

"The fact it runs on all our platforms and that it integrates with eDirectory, ZENworks and GroupWise email and calendar are awesome. Easy to use and very easy to set up."

-Dan Klamert, HelpDesk Manager, Oconomowoc Area School District

everything HelpDesk™ (eHelpDesk) Solution

everything HelpDesk™ - What makes us different

GroupLink's everything HelpDesk is a help desk solution designed to increase service levels while reducing workload, increasing customer satisfaction, and most importantly: keeps your business operating smoothly, consistently, efficiently and profitably.

Go Mobile - Access your tickets from any certified web browser, anywhere, including PDAs!
Expand Service Desk Functionality - Use as a powerful work order tracking tool for any service department. See industry examples.
Act instead of re-act – The everything HelpDesk™ also has easy to use ticket filters and/or reports to let you identify trends and take action before action is taken on you.
Tailor the product to fit your exact needs - extremely flexible and easy to configure.
Utilize your investments - use your existing authentication source (eDirectory, ActiveDirectory) to keep your staff from entering and deleting users in multiple databases. More beneficial integration with email and calendaring (GroupWise/Outlook), ZENworks 7 and ZEN 10. Runs on Windows, Linux, and OES (Netware).
Love your help desk solution – There is a reason we have over 80% renewal rates on our solution! Support teams use it.

(customer testimonial)

everything HelpDesk™ - I.T. HERO MAKERS!

GroupLink wants to make you and your support staff I.T. Hereos in the eyes of the users you support. We want them to swear by you and stop swearing at you. How will we do this? Listen to our customers, and let them tell you how.

Pulaski County Schools[Case Study][Webinar]

College of Southern Maryland[Case Study][Webinar]

everything HelpDesk™ Version 8.1 Released Now Available!

The wait is over! everything HelpDesk™ version 8.1 is ready to transform your help desk. With some new powerful tools you will be able to streamline processes, simplify tasks, without sacrificing power and intelligence. To learn more about what is new download the quick look PDF, view the brief clips below, or download your free 30 day trial.

Email to Ticket - Email to ticket enables you to set up an incoming mail box that receives e-mails and generates them into tickets.
Surveys - Surveys allow you to get feedback from users you choose based on the category options you create to get you the information you need.
Ticket Search - Technicians now have the ability to use powerful filters to find the information that they need. Each technician has the ability to customize, save and even share these filters.
Ticket to Knowledgebase – Turn a Closed Ticket directly into a knowledgebase article
Dashboards Module – Take a look at our new Dashboards (Dashboard module sold separately)

Take a quick look at new features of everything HelpDesk™ 8.1 in this PDF!
Download the Dashboard example in this PDF!