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The K-12 Academic Help Desk Solution
For years GroupLink® has been helping those that enlighten the minds of our future.
GroupLink's everything HelpDesk® is the academic solution for public and private schools
and everything education. This solution is ideal for IT and Facilities departments to
keep up with everyday tasks.
The everything HelpDesk is the way to keep the lines of communication open between
departments and end users, get problems solved quickly and efficiently, and assist
faculty and staff in developing the brightest minds.
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IT Department
- Lower total overall costs (TCO) of the IT department by increasing
staff efficiency
- Provide teachers with an easy to use submission form - they will use it!
- Open the lines of communication through email notifications of ticket
status updates
- Schedule tasks and appointments on teacher or school staff calendars
- Powerful reports keep your Superintedent in the loop
- Support multiple school districts, fulfill SLA's and school contracts
and track the time spent servicing those districts
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Facilities & Maintenance Department
- Automate your business processes and routine tasks
- Ticket templates provide facilities with pre-populated tickets for
preventive maintenance
- Define a preventive maintenance schedule using the schedule calendar
utility
- Outline daily, weekly, monthly, even yearly tasks per school or district
- Track any needed repairs or comments in the history record
- Maximize the efficiency of your facilities maintenance technicians
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