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help desk BCNS

The #1 Web Based Service Desk Solution

eHD™ Enterprise vs. Free Version

help desk comparison

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everything HelpDesk® by GroupLink® is designed to help streamline and track issue resolution and requests. This solution is designed to be simple to use, yet powerful. With its easy to use ticket submission form, your end users will actually use it!

Some of the great benefits of eHD include:

100% web help desk The 100% Web Help Desk
  • - Use on Internet Explorer®, Firefox®, Google Chrome™, Safari®, and others
  • - Access from any web enabled device including PDAs and smartphones
integrated help desk Essential Third Party Integration
  • - Integrate with Exchange, GroupWise®, Gmail™, Yahoo!®, and other SMTP servers
  • - Authenticate LDAP with Active Directory®, eDirectory™ , and Apple® Open Directory
Ease of Use Ease of Use
  • - Install the pre-packaged solution with all software components needed to run the
  •   help desk
  • - Auto assign Tickets based on location, category, technician skill set and workload,
  •   and more
  • - Customise the solution for use in multiple departments and locations
cross platform service desk Cross Platform Service Desk Solution
  • - Operate on Mac®, Windows®, and Linux®
  • - Implement the help desk on any platform, even mixed environments
reporting with true business intelligence Reporting with True Business Intelligence
  • - Run built-in powerful reports without a third party solution
  • - Create graphical, drill-down reports, dashboards in real-time, and automatic
  •   scheduled reports

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