Increase Support Team Efficiency
- HelpDesk – ITIL Best Practices Compatible
- Knowledgebase
- Surveys
- Wireless PDA enabled
Manage Customer Relationships
- Create positive customer experiences
- Build customer referrals
- Retain vital customer information
GroupLink® Corporation is the leading provider of the everything HelpDesk® and ContactWise® CRM solutions. The help desk and customer relationship management products were designed for Novell, Microsoft and Linux environments, giving them key integration with technologies such as: OES, LDAP (eDirectory/Active Directory), GroupWise, Exchange/Outlook, ZENworks 7 and ZEN 10 (ZCM). Whether deployed for K12, Higher Ed, Government, or other Commercial organizations, GroupLink's products help you add business process intelligence and profitability, while reducing your total cost of ownership.